Refund Policy
Effective Date: 2024.6.7
At CycevSun, we strive to ensure that you are completely satisfied with your purchase. Should you wish to return a product for any reason, our Refund Policy outlines our guidelines and procedures.
1. Returns
We accept returns for most items within 30 days of the purchase date. To qualify for a return, items must be in their original condition, unused, and with all original packaging and tags attached.
Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Downloadable software products
- Items marked as final sale or clearance
2. Refund Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at bonnie_tewell@cycevsunlight.com to request a return authorization.
- Return Authorization: Once your request is approved, we will provide you with a return shipping label and instructions for returning your item.
- Ship the Item: Carefully pack the item and include all original materials. Ship it back using the provided label.
3. Refund Timing
- Once we receive and inspect your returned item, we will process your refund.
- Refunds will be issued to your original payment method within 5-7 business days after we receive the item.
- You will receive an email notification once your refund has been processed.
4. Shipping Costs
- Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount unless you are returning due to a defective or incorrect item.
5. Exchanges
If you would like to exchange an item for a different size or color, please request a return authorization as outlined above. Once we receive the returned item, you can place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at bonnie_tewell@cycevsunlight.com. We will provide you with a replacement or a full refund, including shipping costs.
7. Contact Us
If you have any questions or concerns regarding our Refund Policy or the return process, please reach out to us at: